WE ARE OPEN - MON 12 Midday - 5.00pm, TUE, WED, THUR & FRI 9.00am - 5pm      

Customer Service

Shipping & Delivery

 

UK Postage

Collection Service - FREE - Order & Pay Online before 4pm and collect Next Day after 11am (Mon-Fri) (Sat during busy periods)

Contact us prior to purchase by telephone or email if you need urgent Same-Day Collection.

Standard Delivery - 2-5 Working Days
Orders must be received by 4pm Mon-Fri
1st Item - £2.45
Additional Items - £1.00 each up to 8 items
9 items ord more, Please contact us for a Special Price

Express Delivery - 1-2 Working Days
Orders must be received by 4pm Mon-Fri
1 - 3 items - £9.95
4 - 6 items - £14.95
7 items or more, Please contact us for a Special Price

Next Day Delivery by 5PM
Orders must be received by 2pm Mon-Fri
1 - 3 items - £14.95
4 - 6 items - £19.95
7 items or more, Please contact us for a Special Price

*PLEASE NOTE -

We dispatch daily on Mondays - Fridays. No dispatches are made on Saturday & Sunday.
If you are not available to accept and sign for your item, you can have it delivered to a different UK Address.
If you require a different delivery service to those quoted, please contact us prior to purchase for a price and details.
All payments must be made in full before your order is processed.

We do not take any responsibility for any Import/Export Taxes that you may incur with your purchase.

That is the full responsibilty of the buyer to pay for any costs incurred in these circumstances.

We endevour to dispatch all goods sameday if ordered and paid for up to 4.30pm Mon - Fri. During busy periods, this is not always possible and we therefore dispatch next working day. If you require your item more urgent, please contact us by telephone or email prior to ordering for confirmation of dispatch date so to avoid any uneccessary disappointment. 

PLEASE NOTE - This also applies to all Express / Next Day Services.

 
Privacy & Security

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us (including your First Name, Last Name, E-Mail Address, Street Address, City, County, Post Code, Country, Telephone Number and Fax Number);
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use "session" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website.
Session cookies will be deleted from your computer when you close your browser.
Our payment services provider "PayPal" may also send you cookies. Please consult their website to see their privacy policy.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology, (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA).
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology via our payment provider's website.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee.

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please contact us by email, telephone, fax or by post using the information on our contact page.

Returns & Exchanges

If for any reason you need to return your purchased goods for a Refund or Exchange, no problem, but please follow the instructions below. Failure to do so may result in us being delayed / or unable to refund you quickly and without fuss.

In all cases, you must notify us within 7 days from receipt of delivery and all returns must be received by us within 14 days of receipt of delivery. Failure to do so may result in NO REFUND being given. In this instance we will notify you and offer to return the goods to you at your expense.

PLEASE NOTE - There are NO EXCEPTIONS to this unless we have prior agreed this with you, or our shop is temporally closed for Maintenance or Holidays.

1. Please contact us to obtain a Returns Authorisation Number. You also need to confirm your Name, Sales Order Number and a brief description of your reasons. Please also state whether you require a Refund or Exchange.

2. Once we have sent you the Returns Authorisation Number, please return your goods to our Administration Office including all the information stated above.

Mrs L Mcphee - Customer Services
My Fancy Dress Party
2 Appledore Terrace,
Walsall,
West Midlands.
WS5 3DU
United Kingdom.

All items returned must be received in a Re-saleable Condition. This means that the packaging must not be ripped or damaged, and the item must show no obvious signs of wear, i.e.; no make up / tan stains / smoke smells / pet smells etc. Should we not be fully happy with the condition the item is returned, we reserve the right to ask for further explanation, OR refuse to refund your money.

Important - Some costumes include attached accessories that are sealed in separate bags / packaging. DO NOT open these items until you are happy that the costume fits. Failure to do so may mean that the costume is NOT RE-SALEABLE and NO REFUND / EXCHANGE will be given.

Once the item has been received and has been inspected, we will process your refund normally within 7 Days. During busy periods, this may take up to 28 Days. Please note that we do not refund any postage costs unless we are at fault in sending the incorrect goods or the goods are found to be faulty.

You must be aware that it is your responsibility to make sure that you choose the appropriate postal service for your returns, and understand that a proof of postage is not a proof of delivery to us.

EXCHANGES

Should you wish to Exchange your item, no problem.

In the first instance, please follow the instruction stated above and include details of the item that you wish us to send to you.

Due to us keeping our prices low & competitive, we do charge an additional postage fee for the Exchange item being sent to you. This small cost needs to be received prior to the exchange item being despatched to you. It can be easily sent to us via our Payment facilities available.

Should you find that you need the replacement item immediately and are unable to wait for us to receive and inspect your returned item, no problem. Just purchase the item you require and checkout and pay in the normal manner. Your item will them be despatched immediately to you and we will process the refund on the returned item once it has been received.

Due to Health & Hygiene reasons, we are unable to Refund or Exchange on certain items. These include; Lingerie, Hosiery, Hot Pants, Makeup, Hats, Wigs, Masks & some items of Latex & Lycra. Please ask prior to purchase if you are unsure.

Terms & Conditions

On entering this site, you as a user are accepting our "Conditions of use" listed below and implied by law.

(1) Disclaimer

Your access and use of this site is deemed to constitute your acceptance of these Conditions of use, and takes effect from the date and time on which you first use this website.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any other user or third party.

This website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of this website or reliance on its content.

The material on this website may include the views or recommendations of third parties, which do not necessarily reflect our own views, or indicate our commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.

(2) Links to websites

We are not responsible for the content of any linked site.

Links on this site may lead to other websites which are not under our control. Listing and linking should not be taken as an endorsement of any kind. We accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

(3) User security

We make every effort to check and test material at all stages of production, and we maintain reasonable website security measures. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malware, malicious computer code or other forms of interference which may damage your own computer system. It is always wise for you to run an up-to-date anti-virus program which checks inter alia on all material downloaded from the internet, and maintain a fully-functioning firewall.
We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

(4) Website usage statistics

Information collected by us is used for internal scrutiny, and possibly for legally compulsory reporting purposes only. The information will be anonymized as far as possible, and should not contain information about any individual user (though IP addresses are used to process reports and are sometimes included in them). Information collected is not shared with other organisations for commercial purposes.

(5) Copyright

All material featured on this website is subject to Copyright protection unless otherwise indicated. All material (including logos and banners) displayed on this website are the property of the site owner and may not be used without their express consent.

(6) General

We accept no liability for any failure to comply with these Website Conditions of use. If any of these Website Conditions of use are held to be invalid, unenforceable or illegal for any reason, the remaining Website Conditions of use shall nevertheless continue in full force.

(7) Governing law

These Website Conditions of use shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Website Conditions of use shall be subject to the exclusive jurisdiction of the courts of England and Wales.

(8) Additional notes

All items sold by My Fancy Dress Party are to be used for entertainment purposes only.

At any time prior to despatch, we reserve the right to decline, reject or cancel any order or part order without notice and refund any payment in full.

Many of our costumes & accessories are supplied to us from different suppliers. Depending on stock availability, multiple purchases may on occasions result in your order being sent to you in different packages and possibly at different times. We will always notify you via email should these circumstances arise. This will not effect the one price “Flat Rate Postage” that we offer.

All prices are correct at time of publication. My Fancy Dress Party reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similary, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Should a product be unavailable or out of stock, we will try to let you know as soon as possible, and ask if a replacement product with the same or higher value is acceptable to you. If not, we will refund any payments made immediately.  If we are unable to contact you within 3 working days, so we do not let you down, we may make a decision to despatch the replacement item to you. We will always do our utmost to try and send a replacement with a similar theme & colour.  If when the item is received, you are not fully happy, you may return the item(s) to us for full refund.

All items "not received" that are despatched using our Standard Delivery Service, will be subject to a 15 day waiting period before any refund can be made. The waiting period is deemed as Mon-Fri (business days) and will commence from date of despatch. This is in line with Royal Mail's Insurance claim process.

All items "not received" that are despatched using "Next Day Service" will be subject to a 3 working day waiting period before any refund can be made. The Next Day Service will be deemed as applicable from the date of despatch. Business days are deemed as Mon-Fri.

We endevour to dispatch all goods sameday if ordered and paid for up to 4.30pm Mon - Fri. During busy periods, this is not always possible and we therefore dispatch next working day. If you require your item more urgent, please contact us by telephone or email prior to ordering for confirmation of dispatch date so to avoid any uneccessary disappointment. PLEASE NOTE - This also applies to all Express / Next Day Services.

Please note that all goods remain the property of My Fancy Dress Party until payment has been received in full. Payments are accepted in British Pounds, Euro’s, American, Canadian & Australian Dollars